All services rendered by or on behalf of CD Travels Adventures Ltd (‘cdtravels’) to the Client/s are subject to the terms and conditions (‘the Conditions’) set out below.

CD Travels, located at Novare Central Mall, Plot 520 Dalaba Street, Wuse Zone 5, Abuja – FCT, Nigeria, is part of the CD Travels Company Group, located at 1309 Coffeen Avenue, STE 1200, Sheridan, Wyoming, United States (US).

The following Terms and Conditions should be read and understood prior to confirming your travel. Do not confirm any booking unless you understand and agree with the following terms and conditions.

Travelstart renders the service of hosting an online search and booking portal, with its primary focus on the travel and accommodation industries (‘the Services’) pursuant to which the general public shall

• have access to the portal,
• be entitled to set certain travel, accommodation and/or other service criteria based on information gleaned from the internet,
• request quotations and
• be entitled to confirm bookings and place reservations relating to travel, accommodation and/or other service requirements

For the avoidance of doubt, the services do not include any advisory or consultancy services, unless you choose to speak to a Travelstart Live Agent.

By proceeding to book You agree and accept the Terms and Conditions of the CD Travels Website and its travel Partners. You further acknowledge that CD Travels operates as a reseller of flights and all content that appears on our website is sourced from a GDS (Global Distribution Service) or from the Airline Directly via an Application Programming Interface (API). Whilst every effort is made to ensure that systems are updated to take into account any travel restrictions that may exist at the time of booking, it may be possible that there is a delay in the GDS or Airline system updating to accommodate all travel restrictions that may be imposed. By booking the selected flight with us, you confirm that you have checked that there are no travel restrictions, in both your country of departure, transit and arrival, that may affect your booking and that you have satisfied yourself on behalf of all travellers in the booking that you can proceed with the booking. Please also check the entry requirements of your destination country as a quarantine period or testing might be a requirement when flying in from Nigeria.

CD Travels cannot be held liable for any operational changes, cancellations or consequential damages incurred by you, or any passenger in the booking, in the event that flights are not able to operate as planned, including any disruptions, cancellations or changes to planned schedules. Please note that in the event that a flight is disrupted or cancelled due to travel restrictions being imposed that each airline will have their own policy in this regard, which will apply to your booking.

Any person(s) wishing to utilise the services, indicates their acceptance of these Terms and Conditions by proceeding with the booking on the Passenger information page, prior to the conclusion of any transaction with CD Travels. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the person/Company in whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).

Please be advised that unless requested otherwise upon making the reservation, CD Travels is authorised to engage with any Passenger listed in a booking, in as long as that Passenger is able to provide the reference number for the booking. CD Travels accepts no responsibility for any changes made by any of the listed Passengers in a booking.

CD Travels provides Clients with the services either itself or acting on behalf of Principals engaged in or associated with the travel and/or accommodation industries, such as airlines, hotels and/or other service providers or suppliers (collectively referred to as ‘the Principal’). CD Travels represents the Principal as agents only AND ACCORDINGLY ACCEPTS NO LIABILITY for any loss, damage (including loss of profits or consequential or special damages), injury, illness, harm or death (except if such loss or damage arises from the gross negligence or wilful misconduct of CD Travels or any person acting for or controlled by CD Travels), which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfil their obligations, whether in relation to travel arrangements, accommodation or otherwise. When you make a booking with us, you acknowledge and agree that we act only as an agent for the third party service provider, which is solely responsible to provide you with the travel or service which you have booked. The contract in use by the Principal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any RIGHT OF RECOURSE the Client may have, will be solely against the Principal. Travelstart shall, as soon as possible after the confirmation of the Client’s booking, provide to the Client the identity of the Principal.

Please be advised that when booking a travel package with CD Travels, either online, or with a Live Agent, it is the Passenger’s responsibility to ensure that they have familiarised themselves with all terms and conditions that are applicable to their booking, which may include air, rail, bus, transport services suppliers, hotel and tour operators, etc. CD Travels has a trade relationship with a number of preferred third party travel providers and the provider’s terms and conditions are available to the Passenger here:

• Beachcomber
• Thompsons
• Holiday Factory
• World Leisure
• Club Med
• Travelcorporation
• Development Promotions
• On the Go
• Intrepid
• Cruises International
• AHA
• Dream Hotels
• Isibindi Lodges
• Legacy
• Mantis Group
• Rare Earth
• Village and Life
• Club Holidays
• Hotelbeds
• CHB (Car Hire Brokers)
• African Synergy:
  • Fancourt Special
  • GMI Trade Reservations
  • Grootbos Private Nature Reserve
  • Jabulani
  • Rora Private Retreats
  • 21 Nettleton
• Seasons In Africa

Please note that this list is not exhaustive and should the specific terms and conditions of the Service Provider not be listed, please ensure that you make an effort to locate them and peruse them before making your booking.

In the instance where a unique travel package has been requested and built specifically for a Passenger, CD Travels does not warrant or guarantee the service or the refundability of the booking. It is the Passenger’s responsibility to confirm that he/she has satisfied him/herself as to the terms and conditions of all suppliers related to that specific booking.

From time to time CD Travels may, together with a partner, offer exclusive promotional deals, which will only be available to a select group of people based on qualifying criteria. In this instance specific terms and conditions may apply, which will be made known to you.

Please be advised that when making an online booking it is not possible to display the fare conditions of a particular ticket. Should you wish to inquire about this before confirming a booking you should contact a Live Agent for assistance.

Please be aware that Third Party Service Providers (Airlines) may charge extra for certain items such as: seating, special meal requests or printing boarding passes. This is subject to change without notice to you. By agreeing to these terms and conditions upon making your booking you agree to accept this condition.

It is the Client’s responsibility to familiarise themselves with such terms and conditions (‘the Principal’s Conditions’).

The specific airline’s or third parties’ terms and conditions may apply.

See all third party terms and conditions below:

• Expedia Affiliates Network
• Viator.com
• Book.com
• SafariNow
• Hotels.com
• Beachcomber
• Thompsons
• Holiday Factory
• World Leisure
• Club Med
• On the Go
• Intrepid
• Cruises International
• AHA
• Dream Hotels
• Isibindi Lodges
• Legacy
• Rare Earth
• Village and Life
• CHB (Car Hire Brokers)

Once the Client has (i) completed all applicable fields to initiate an enquiry regarding a particular destination, trip, tour, mode of travel, preferred accommodation and/or other service on CD TRAVEL’s website www.cdtravels.ng or Mobile Application (together, ‘the Sites’), (ii) initiated such an enquiry with CD Travels by any other means of communication including by means of access to the Sites via booking kiosks, if applicable, (collectively referred to as ‘the Enquiry’), the Sites will prepare and provide the Client with the projected total cost of the Enquiry (online, by e-mail, by SMS or telephonically) (‘the Quote’). THE QUOTE IS ACCEPTED by the Client when the Client proceeds with the steps as specified on the Sites or accepts the Quote telephonically or via email/writing. Full payment of the total value of the Quote (‘the Payment’) is required in order to confirm reservations with the relevant Principals (‘the Booking’). Once the online Booking or Booking affected by CD Travels has been completed and the Client has authorized Travelstart to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of the Booking (‘the Booking Confirmation Form’). IN THE CASE OF AIR TICKETS, FULL PAYMENT FOR THE BOOKING NEEDS TO BE MADE AND REFLECT IN THE BANK ACCOUNT OF CD ADVENTURES BEFORE THE TICKET(S) CAN BE ISSUED. THIS MUST REFLECT PRIOR TO 8PM ON THE DAY OF MAKING A BOOKING. Until CD Travels has confirmed the payment as received and paid in full, the itinerary, seats and fares as they were quoted in the Booking Confirmation form are NOT GUARANTEED. Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our offices.

The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. It ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by the Principal, and that CD Travels has no control over information compiled by the Principal. Accordingly CD TRAVELS ADVENTURES CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. In addition to the above CD Travels cannot be held liable for incorrect availability being displayed by the Principal and CD Travels cannot be held liable if the seats selected are not available.

The Payment is due immediately by Visa, Mastercard, Verve American Express or Diners Credit Card, Quickteller, Electronic Funds Transfer, Cash Deposit at a bank, or if a Kiosk booking, cash payment to the Kiosk teller, whichever is applicable, and must reflect in the bank account of CD Travels Adventures Limited before the ticket can be issued. If the Payment is not received as stated above, Travelstart or Principal involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which event the full Payment (less any cancellation and administration fees) shall be refunded to the Client within 72 business hours of the cancellation being processed. In the event that the Payment was not confirmed as received in time, and should CD Travels inform the Client by means of a revised Quote that the Booking remains available at a higher price, the Client may choose to proceed with the Booking at such higher price, in which event the CLIENT WILL BE LIABLE for any difference between the original Quote and such higher price, and the revised Payment must reflect in the bank account of CD Travels Adventures Ltd. before the deadline stipulated in the revised Quote in order to secure the Booking.

CD Travels Adventures is a Nigerian company and all transactions are processed in Nigerian Naira or American Dollars (USD). The applicable conversion charges (‘Additional Charges’) may therefore be levied by your merchant bank if payment is made from another country and/or in another currency. The Additional Charges are driven by the global treasury of the applicable credit card and are impacted by the change in daily exchange rates. CD Travels shall therefore NOT BE HELD LIABLE for any Additional Charges levied by the applicable merchant, or bank pursuant to the confirmation of a Booking.

Quotes are provided at the ruling daily exchange rate. Until CD Travels has received Payment, we RESERVE THE RIGHT to amend any Quote. Should the Quote be increased as a result of an exchange rate fluctuation, or whatever reason(s), the CLIENT UNDERTAKES TO PAY FOR ANY INCREASE ON DEMAND. The onus will be on the Client to check that there have been no changes in the Quote prior to making the Payment. Airfares are subject to the price and conditions quoted by the airlines. Should the Client be a group booking and the group number deviate from the number required for the Booking, the PRINCIPAL MAY RESERVE THE RIGHT to re-cost the Quote and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the Principal CANCELLING THE BOOKING AND RETAINING any payment made, and CD Travels will be entitled to retain any service fees charged.

These fees cover the costs incurred by CD Travels in booking and servicing your travel reservation. We also reserve the right to charge an additional service fee for transaction costs incurred from payment gateways and any additional services rendered, such as cancellation requests or changes to your booking.

Please be advised that service fees and products are non-refundable in case of a cancellation. Service fees vary depending on the number of Passengers in a booking, the service provider or the destination and the service being provided. Should you book online these fees will be clearly displayed on the payments page before your booking is confirmed. Should you book with a live agent these will appear on your quotation.

An amendment fee per Booking may be levied for any changes to the confirmed itinerary and or ticket. The Travel Agent’s amendment fee is charged in addition to any amendment fees which may be charged by the relevant Principal.

The proposed travel arrangements are made on the EXPRESS CONDITION that CD Travels, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage (including loss of profits or consequential or special damages), accident, injury, illness, harm, trauma, death, delay or inconvenience (collectively, ‘Losses’) to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur (except if such Losses arise directly or indirectly from the gross negligence or wilful misconduct of CD Travels or any person acting for or controlled by CD Travels, in which case such claim shall be lodged in writing with Travelstart within 30 (thirty) days after the occurrence of the alleged Loss, and such liability shall be limited to the value of the Client’s Booking with CD Travels). The CLIENT INDEMNIFIES AND HOLDS HARMLESS CD Travels or any person acting for or controlled by CD Travels accordingly.

It is STRONGLY ADVISED that all Clients take out adequate insurance cover in order to cover instances such as cancellation due to illness or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment. (Note that this is not an exhaustive list). Travelstart will NOT BE RESPONSIBLE OR LIABLE if the Client fails to take adequate insurance cover. It shall not be obligatory upon CD Travels to effect insurance for the Client (since this service does not fall within the scope of the Services) except upon detailed instructions given in writing by the Client. All insurance effected by CD Travels pursuant to such instruction will be subject to such exceptions and conditions as may be imposed by the insurance company or underwriters accepting the risk. Travelstart shall NOT BE OBLIGED to obtain separate cover for any risks so excluded. Should the insurers dispute their liability for any reason, the Client will have recourse against the insurers only. Please note that various credit card companies offer limited levels of travel insurance, which in CD Travel’s view may not be sufficient cover for international travel. The CLIENT IS ADVISED to check with their respective credit card companies in order to obtain the specific details of the cover offered, and determine whether this is sufficient for the Client’s requirements.

Documents (for example e-tickets, itineraries etc.) shall only prepared and released to the Client on receipt of a valid Proof of Payment received from the Client. Any documents received prior to payment shall not be deemed final.

Upon confirming your booking we advise you to CHECK THE SPELLING OF YOUR AND ALL PASSENGER’S NAMES and ensure that it is as per the passport/identity document. Should the spelling of any traveller’s name not match the passport/identity document the airline may not allow you to board the plane or should you require a name change, and should it be permissible, airline penalties may apply. Please note that some airlines do not allow name changes for any reason whatsoever and may require you to buy a completely new ticket. CD Travels accepts no liability in this regard.

It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current, valid, obtained on time, have sufficient blank pages, will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is STRONGLY ADVISED to check the relevant requirements for their destination and any transit countries before booking any flight and before travelling as requirements may change. Please be aware that transit visas usually take between 5 and 7 working days and sufficient time should be allowed to acquire such a visa if it is required. CD Travels will endeavour to assist the Client if requested, but such assistance will be at CD Travel’s discretion (since this service does not fall within the scope of the Services) and the Client acknowledges that in doing so, CD TRAVELS IS NOT ASSUMING ANY OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES Travelstart against any consequences of the Client’s failure to comply with any such requirements. It is the CLIENT’S DUTY to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements.

Certain parts covered by the Client’s itinerary may be areas where there is a HIGH-RISK of malaria and other tropical diseases such as yellow fever. It is ENTIRELY THE CLIENT’S RESPONSIBILITY to check if any parts of their itinerary fall in high-risk areas and the Client is STRONGLY ADVISED to take the necessary precautions in this regard and hence we recommend that the Client checks with their medical practitioner and/or travel clinic well before departure

In the event of the Client cancelling the Booking, CD Travels shall have the RIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by CD Travels, provided that CD Travels shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honour the Booking or reservation due to the death or hospitalisation of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less CD Travels’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of Travelstart. Travelstart will CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by CD Travels in terms of this Condition. Please note that should you have booked a ticket with more than one flight (eg: CPT – JHB – MAU) you may only use your tickets in the sequence they were booked. If you do not check in for your first flight the Airline reserves the right to cancel all of the remaining flights on that ticket and your ticket will become invalid. You will not get any money refunded for parts of the tickets not used.

In the unlikely event of there being an unscheduled extension to the final itinerary caused by flight rescheduling, flight delays, bad weather, strikes or any other cause which is beyond the control of CD Travels, its agents or the Principal, any EXPENSES RELATING TO SUCH UNSCHEDULED EXTENSIONS (HOTEL ACCOMMODATION, ETC.) WILL BE FOR THE CLIENT’S ACCOUNT. The Client should confirm whether any of these expenses may be covered by travel insurance, should this be applicable. It is the Client’s responsibility to confirm the specific provisions of the travel insurance.

In most instances the Principal/s will make the change/s/disruption/s known to CD Travels and in this instance, time permitting, CD Travels will make every effort to pass this information onto you using the contact details provided at the time of making the booking. Please note that it is the Principal’s duty to inform the person who made the booking of any changes to the booking, however there are times when this information is not timeously relayed so it is important to ensure that when travelling you have access to the email address used at the time of making the booking. It is also recommended that both 72 hours and 24 hours before flying you confirm your itinerary both when departing from your country of origin and when making your return journey. Once checked in you will be notified in the unlikely event of changes to your flight. CD Travels cannot be held liable for failing to advise you of any changes, even when these changes had been communicated by the Principal/s to us as there may be delays in relaying this information to you, due to operating hours or technical delays.

The person listed as the driver of the vehicle must present a Nigerian driver’s licence or an international driver’s licence when renting a car overseas. When collecting a car rental the driver must also have a valid credit card to present at the time of collection. The credit card must be in the name of the driver of the vehicle. If a credit card was used to pay for the booking, in most cases it should be the same card. Please be aware that specific terms and conditions of selected car rental companies will apply to your booking. Please refer to terms and conditions below. Please note that this list is not exhaustive and should the specific terms and conditions of the Service Provider not be listed please ensure that you make an effort to locate them and peruse them before making your booking.

Terms and Conditions

While every effort is made to keep to the final itinerary, the Principals reserve the right to make changes intended for the Client’s convenience e.g. in some cases, weather conditions can necessitate an alteration in the itinerary. Any such variations in the final itinerary do not constitute any reason for a refund and CD Travels shall NOT BE HELD LIABLE for any such variations. IT IS THE CLIENT’S RESPONSIBILITY to check each amendment to the itinerary. Please note that no Passenger who has not utilised an outgoing flight on a return ticket will be allowed to make use of the return trip, except where, should it be permissible, prior arrangement has been made with the airline.

Promotional products and packages offered on promotion and under discounted rates are valid for a limited period. Any deposits or payments made in full for confirmed bookings during this period are non-refundable, non-exchangeable or non-changeable (subject to the relevant Consumer law), unless otherwise specified at the time of booking. Deposits only apply to offline bookings, as agreed between the Client and CD Travels.

These Conditions shall be governed by the law of the Federal Republic of Nigeria and the jurisdiction of Nigerian courts will govern the relationship between the Client and CD Travels Adventures. CD Travels SHALL BE ENTITLED to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction.

Clients who have special requests must specify such requests in writing to CD Travels at least 48 hours prior to their outbound flight. Whilst CD Travels will use its best endeavours to accommodate any such requests, it does NOT GUARANTEE that it will always be able to do so.

CD Travels reserves the right to make changes to these terms and conditions without further notice to the Client. In this instance the terms and conditions applicable at the time of making the booking will remain relevant to the respective booking or service.

Please be advised that most tickets are non refundable or only partially refundable. Refunds by the Principals will be subject to their respective terms and conditions. CD Travels will charge a fee for processing a request for refund. Principals may charge refund fees above those stated here.

Some air tickets are completely non-refundable according to airline fare rules. Cancellations for any reason whatsoever, including medical reasons, death in the family, strikes, wars, weather, natural disasters, airline default or government travel warnings will not entitle you to any refund in the case of non-refundable tickets nor of waiving the cancellation penalties in the case that the tickets can be refunded. If tickets can be refunded, cancellation penalties are imposed by the airline. Trip cancellation and interruption insurance are therefore highly recommended. For the best coverage, travel insurance should be purchased at the same time as the airline tickets.

Once we have established the possible refund you are entitled to, we will request it with the airline or hotel on your behalf. For flight bookings the refund will be made by the airline directly to the account the booking was originally paid with. This can take as long as 6 (six) months to a year or longer to obtain from the airline. Standard processing time for refunds is 6 to 8 weeks depending on the airline. For hotel bookings, the supplier will refund CD Travels and we’ll refund the credit card you used when making your reservation. This usually takes approximately 4 to 12 weeks.

Please be advised that all Visa application fees are non-refundable, regardless if your visa was delayed or denied. CD Travels offers no GUARANTEES on VISA ISSUANCE. The Immigration authority of a country reserve the sole right of admission and/or rejection. And we will not be getting any refunds, regardless their decision. Kindly be advised.

In special instances where refunds are applicable, our standard refunds tenure is 30 days or 90 days. In some rare cases, this could be extended to a maximum of 120 days.

Click here for more information on Refunds policy.

There are instances where refunds are exceptionally processed. These exceptions includes the following;

1. Only clients who did their initial eligibility assessment before starting their processing are eligible for refunds on the exceptional conditions.
2. You’ll be eligible for refunds if you paid for Work Package and we are not able to get you a verified job offer.
3. You’ll be eligible for refunds if you paid for study package and we are not able to secure your admission. 
4. For Packages where some services were delivered and others not delivered, this is determined on a case by case basis.

Refunds cannot be processed in the following scenarios;

1. If you wake up one day and decide to discontinue your processing for whatever reason(s). That will regarded as forfeiture.
2. If you withdraw your processing before the end of the processing timeframe estimated.
3. If the processing timeframe is extended due to Govt or immigration related policies changes or any other reasons outside our control.
4. If documents provided by applicants are flagged to be a misrepresentation.
5. If information provided by applicant pre-applications were false. 
6. If you get your verified job offer, and you do not get your relevant visa(s) or permit for whatever reason. This is simply because you only pay for the visa services afterwards and not before. You only get a visa service refunds, if you paid for our service in FULL.

Standard processing time for refunds is 30 – 90 days. In rare instances, this could be extended to a maximum of 120 days, where 3rd parties payment are involved, and has a separate refund processing timeframe.

Kindly be advised that the refundable amount would be determined on a case by case basis depending on the amount already spent on non-refundable government and recruitment fees.

In summary, we pride ourselves in delivering result oriented travel services with a 98.9% success rate, as such, we are confident in our ability to deliver the services advertised.

In a rare case where are weren’t able to deliver, we would gladly process your refunds as soon as possible, for goodwill and posterity sake, so that you can try us again some other time.

In this, we can promise that you’ll have nothing to worry about entrusting us with your processing!

Foreign Exchange Regulation Compliance is EXCLUSIVELY THE CLIENT’S RESPONSIBILITY. This will apply especially when the Client instructs CD Travels to make and pay for travel arrangements on the internet.

It is the CLIENT’S EXCLUSIVE RESPONSIBILITY to ensure that he/she is in possession of all relevant travel documents prior to commencing with his/her travels, including transit visas. For example, the Client must be ready to show their passport or identity document and e-ticket at the check-in counter of the airline concerned, or, to the extent applicable, their passport or identity document at the check-in counter for their accommodation. Certain airlines require the physical credit card, used to make payment, to be presented at check-on or a copy of the credit card and the card-holders ID, in addition the above mentioned documents. The requirement to have a valid passport or identity document will apply to all members of a travelling party and for each minor travelling (including infants).

If the Client requests or instructs CD Travels to effect bookings via the internet/telephone, the Client IRREVOCABLY AUTHORIZES CD Travels to do the following on its behalf (1) make any selections of and for the proposed travel arrangements (2) inform the Client of the prices attached to the proposed travel arrangements PRIOR TO CONFIRMING the booking and (3) make payment for such booking and ancillary services.

CD TRAVELS, ITS OFFICERS, DIRECTORS, SERVANTS OR AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE OR INJURY SUFFERED BY ANY PERSON WHETHER TO THEIR PERSON OR PROPERTY, HOWSOEVER CAUSED WHETHER OR NOT ARISING FROM ANY ACT, OMISSION, DEFAULT, OR NEGLIGENCE ON THE PART OF CD TRAVELS, UNLESS SUCH CLAIM IS DUE TO THE GROSS NEGLIGENCE OR WILFUL CONDUCT OF CD TRAVELS AND SUCH CLAIM IS LODGED IN WRITING WITH CD TRAVELS WITHIN 30 (THIRTY) DAYS AFTER THE DATE ON WHICH THE BOOKING IS MADE. SUCH LIABILITY WILL BE SUBJECT TO A LIMITATION OF $1,000 PER CLIENT PER BOOKING AND UNDER NO CIRCUMSTANCES WILL CD TRAVELS BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.

In the event that CD Travels has to engage a lawyer to enforce any of its rights in terms of these Conditions or otherwise, and in the event that CD Travels is successful in the enforcement of such rights, the CLIENT WILL BE LIABLE for all legal fees at an attorney and own client scale.

Subject to statutory constraints or compliance with an order of court, CD Travels undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

It is advisable that all onward travel arrangements (local, international and on return to Nigeria, domestic connecting flights) be RECONFIRMED BY THE CLIENT 72 (seventy-two) hours prior to departure with the airline.

You agree that your use of our social media pages which include but are not limited to Facebook pages, Instagram, Twitter, will not be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise contain objectionable comments and/or content. We do not tolerate any form of discrimination on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age.

We reserve the right to remove any comment, thread or content without prior warning to you. We also reserve the right to bring legal proceedings against any individual for a breach of these rules or law generally, or take such other action as we reasonably deem appropriate.

If you are dissatisfied with us or your travel booking, you must submit your complaint to us through our dedicated customer experience team, within 96 (ninety six) hours of returning from your travel, in order for us to investigate the complaint efficiently and to ensure that we are provided with a fair opportunity to rectify the situation and mitigate any losses or damage. Any and all third party claims must be made directly with the Third Party Service Provider of the travel product supplied. Stolen or lost luggage must be reported to the airline prior to leaving the airport.

We value your feedback. If you have a compliment, complaint or wish to share your experience with us, please contact customer care at: feedback@cdtravels.ng.